Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

 

 

 

 

 

Shipping returns

Shortages and Incorrect Shipments
If the incorrect product is shipped to the customer due to a Factory 43 ATV error (wrong color, wrong part, wrong size), the incorrect product will be replaced with the correct product at no charge. If a shortage is found within the shipment, the missing components will be replaced at no charge. Incorrect product and shortages must be reported to Factory 43 ATV within fourteen (14) days of receipt of shipment. The customer may be responsible for a portion of the replacement cost if reported after fourteen (14) days. 

Factory 43 ATV will ship the replacement product or missing components at no charge using the same shipping method as the original shipment. If the customer would like to upgrade the shipping method (for example, Next Day Air), the customer will be charged the difference in shipping cost. If the customer cancels the order, the order will be subject to a 15% restocking fee. Replacement product will not be shipped until the original product has been returned or a deposit is acquired.
 
Factory 43 ATV will not reimburse the customer for powder coating service, if parts were originally ordered bare. This includes wrong part being sent. Customer has 14 days to inspect item for accuracy. No exceptions.

 

 

To return your product, you should request a  RAN ( return authorization number )

All returns must go through the RAN process and return labels are issued by Factory 43 ATV by email.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

Need help?

 

Contact us at {info@factory43atv.com} for questions related to refunds and returns.